This page sets out what personal data Lüks Casino gathers, the purposes behind that processing, how long each record is kept, and the parties it may be shared with. By creating an account on this site, you agree to the practices described below. Read this policy alongside our Terms and Conditions.
Data We Collect
Lüks Casino obtains your data in three ways: directly from you when you register, automatically as our systems log your play, and from payment providers once a transaction settles. We never purchase personal information from outside parties for marketing purposes.
| Type of data | Why we collect it | Retention period |
|---|---|---|
| Phone number and email address | Used to open the account, verify sign-ins, and get in touch with you | Kept for as long as the account remains active |
| Full name and date of birth | Used to confirm you meet the 18+ age requirement and that you own the account | Kept for the period required by law |
| Payment information | Used to process deposits and withdrawals | Kept for the period required by law |
| Wagering and gameplay history | Used for settlement, bonus wagering checks, and complaint reviews | Kept for the period required by law |
| IP address and device information | Used for security purposes and to detect duplicate accounts or fraud | Kept for a limited time after the record is created |
| Support correspondence | Used to track and resolve an open complaint | Kept for a limited time after the case is closed |
| Cookie data | Used to keep your session active and remember your language and preferences | Kept for as long as the cookie itself lasts |
Purpose of Processing
- Contract performance — opening the account, accepting wagers, and processing payments.
- Legal obligation — age verification, identity checks, and record-keeping.
- Legitimate interest — preventing fraud, bots, and duplicate accounts.
- Explicit consent — sending bonus offers and promotional notifications.
You may withdraw your consent to receive notifications at any time. Doing so will not close your account — it only stops marketing messages.
Cookies
Cookies are small pieces of data stored by your browser. Essential cookies are required to keep your session running and the site functioning; without them the site cannot operate. Preference cookies remember your language and display settings. Measurement cookies show aggregated usage patterns and are never used to identify an individual player.
You are free to delete or block cookies through your browser settings, though blocking essential cookies will prevent you from logging in.
Who We Share Data With
- Payment providers — limited strictly to what is needed to complete a transaction.
- Game studios — to confirm round outcomes and betting records.
- Identity verification providers — to confirm age and account ownership.
- Competent authorities — when required by law and only to the extent requested.
Lüks Casino does not sell your data for advertising purposes and does not rent its customer lists to outside parties. Our service providers may only process your data on our behalf and under our instructions.
Security
All traffic between the site and your browser is encrypted. Passwords are stored using irreversible hashing, meaning no one — including our support staff — can view your actual password. Access to records is role-based: only the payments team can view payment data, and only the assigned team can view a given complaint file.
Part of keeping your account secure is up to you: never reuse your password on another site, never share your verification code, and never leave a session open on a device that isn't yours.
Your Rights
- Request a copy of the data we hold about you.
- Request correction of inaccurate or incomplete details.
- Request deletion of data no longer subject to a legal retention requirement.
- Object to marketing communications and withdraw your consent.
Requests should be submitted through support. Closing your account does not erase all data immediately — payment and betting records remain on file until the legal retention period ends, after which they are deleted. A self-exclusion record is retained until its term expires so that the exclusion remains effective; further detail is available on the Responsible Gaming page. For disputes concerning data processing, see the Player Complaint Policy page.
Changes to This Policy
This Lüks Casino policy is subject to change. The version published here is the current one and takes effect as soon as it is published. Should any change broaden the categories of data collected or the scope of sharing, we will notify you at the contact address registered to your account.